7 Mar 07

Mar 07 2007

Written on one of my index cards as I sat at a Latino restaurant this past weekend:

What is excellence in waitering? Serving food well? No, anyone can bring plates to a table. Understanding customers’ needs? Yes. People want to be served, their desires granted. Listen. What do your clients want?

No responses yet

Leave a Reply

I work for Amazon. The content on this site is my own and doesn’t necessarily represent Amazon’s position.