Wednesday, August 23, 2006

If you’ve sent me an e-mail in the past day or so, I’m afraid I haven’t seen it. My apologies, but after intermittent internet connection problems over the past few weeks, my DSL router at home has decided to completely die stop transmitting data. So I spent a good chunk of yesterday evening on the phone with Earthlink, trying to convince tech support that, yes, I’d already reset the modem, but yes, I’ll do it again just for you. And boy wouldn’t you know, it still isn’t working.

This is my third Earthlink DSL modem in eighteen months. And, while about half of the tech support people have been great, the other half have been patronizing and condescending. I’m now to the point where I think I’m going to abandon Earthlink and go with Verizon. I’m already paying Verizon for my phone line, so I might as well get DSL through them.

So, I can now only access the internet at work or at coffee shops. A second-tier tech should be calling me tonight to verify that my DSL modem still isn’t working, and hopefully send me a replacement. Which means I still probably won’t get online at home for at least a few days. :sigh:

This was on top of an exhausting day yesterday; it was Errands Day, so I spent all evening getting rid of old stuff and buying new stuff. Got some new socks and a belt at the Outlet Mall, a towel rack from Williams-Sonoma, and some candles from Yankee Candle. Yaaaay.

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